Refund Policy

Refund Policy

We are committed to ensuring your satisfaction with every purchase. To provide clarity and transparency, this Refund Policy outlines the terms and conditions governing refunds for eligible returns.

Refund Approval Process

  1. Inspection of Returned Items:
    Upon receiving the returned item, our team will conduct a thorough inspection to verify its condition and ensure it meets the return eligibility criteria.

  2. Notification of Approval or Rejection:

    • Once the inspection is complete, you will receive an email notifying you of the approval or rejection of your refund.
    • If approved, the refund process will be initiated immediately.
    • In cases of rejection, specific reasons for non-approval will be provided.

Refund Eligibility Criteria

To qualify for a refund, the following conditions must be met:

  1. The item must be in its original condition, unused, and with all tags intact.
  2. It must be returned in its original packaging, ensuring no damage during transit.
  3. A valid receipt or proof of purchase is required to verify the transaction.

Non-Refundable Items

Certain items are excluded from refunds due to their nature or terms of sale:

  1. Sale Items: Items purchased during sales, promotional events, or at discounted prices are not eligible for refunds.
  2. Gift Cards: Refunds are not applicable to gift cards or similar prepaid instruments.

If you are unsure about the eligibility of a specific item, contact us at usadnpofficial@gmail.com for clarification.

Refund Processing Time

  1. Approval Stage:
    Once your refund is approved, it will be processed to your original payment method within 10 business days.

  2. Bank or Credit Card Processing:

    • Additional time may be required by your bank or credit card company to process and post the refund to your account.
    • This processing time may vary depending on your financial institution’s policies and procedures.

Delayed Refunds

In the event of a delay:

  1. If more than 15 business days have passed since your refund was approved and you have not received the funds, please take the following steps:

    • Verify with your bank or credit card provider if the refund is in process or has been posted.
    • If no progress is evident, contact us at usadnpofficial@gmail.com with your refund details for further assistance.

  2. Our team will work promptly to investigate and resolve any delays to ensure you receive your refund without further inconvenience.

Refund Disputes

Should a dispute arise regarding the eligibility or processing of a refund, you may contact our support team at usadnpofficial@gmail.com with the following information:

  1. Proof of purchase and return details.
  2. Any prior correspondence related to the refund request.

We aim to address all refund-related disputes fairly and promptly in accordance with this policy.

Contact Information for Refund Queries

For questions, clarifications, or issues related to refunds, you may reach out to us via email at usadnpofficial@gmail.com. Our team is available to provide support and ensure a satisfactory resolution to your concerns.

This Refund Policy ensures transparency and adherence to legal standards, safeguarding the interests of both the customer and the business.