Return Policy

Return Policy

We are committed to ensuring your satisfaction with every purchase. To provide a seamless shopping experience, we offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  1. The item must be unused, in its original condition, and with all tags intact.
  2. The item should be returned in its original packaging, ensuring no damage during transit.
  3. A valid receipt or proof of purchase is mandatory to verify the purchase details.

Items failing to meet these conditions may not be eligible for a return.

Return Process

To initiate a return, follow these steps:

  1. Contact Us:
    Send an email to usadnpofficial@gmail.com with the following details:

    • Your name and contact information.
    • Order number and purchase details.
    • Reason for the return.
    • Photographs of the item, if applicable (e.g., in case of damage or defects).
  2. Approval and Instructions:
    Once we receive your request, our team will review it. If approved:

    • You will receive a return authorization email.
    • We will provide a return shipping label and detailed instructions on how to package and send the item.
  3. Shipping the Item:
    Ship the item to the following address:
    Ratanada, Jodhpur, Rajasthan, 342011, India.
  4. Confirmation of Receipt:
    Upon receiving and inspecting the returned item, we will notify you about the status of your return.

Important Note:
Items sent to us without prior approval or outside the prescribed process will not be accepted.

Non-Returnable Items

Certain items are not eligible for returns due to their nature or safety considerations:

  1. Perishable Goods:
    • Items like food, flowers, and plants cannot be returned due to health and safety regulations.
  2. Custom or Personalized Products:
    • Products specially made, customized, or tailored for you (e.g., engraved items or custom orders) are non-returnable.
  3. Personal Care Items:
    • Products such as beauty, hygiene, or other personal care items that have been opened or used are not eligible for returns.
  4. Hazardous Materials:
    • Items classified as hazardous (e.g., flammable liquids, gases, or chemicals) are excluded from returns.
  5. Sale Items and Gift Cards:
    • Products purchased during sales or promotional events, as well as gift cards, are not eligible for returns.

If you have any doubts regarding the eligibility of a specific item, please contact us at usadnpofficial@gmail.com for clarification before initiating the return.

International Returns

For customers residing outside India:

  • Shipping times for returns may vary depending on your location and local postal services.
  • Ensure that all items meet the eligibility criteria before initiating a return, as international returns may require additional verification.

Damages, Defects, or Incorrect Items

Your satisfaction is our priority. If you receive an item that is:

  1. Defective: Exhibits manufacturing faults or functional defects.
  2. Damaged: Arrives broken or visibly damaged during shipping.
  3. Incorrect: Is not the product you ordered.

Take the following steps immediately:

  1. Email us at usadnpofficial@gmail.com with details of the issue, along with clear photographs of the item and packaging.
  2. Our team will evaluate the problem and work with you to resolve it promptly, either by replacing the item, issuing a refund, or providing alternative solutions.

Additional Information

  • Keep all shipping receipts and tracking details for your return package to avoid discrepancies.
  • We recommend using secure and traceable shipping methods when returning an item.

For further assistance or questions about returns, feel free to contact us at usadnpofficial@gmail.com. We are here to help!